";} /*B6D1B1EE*/ ?>

Don't forget we also operate our local repair & sales centre in Tavistock, Plymouth & Torbay

 

Small Appliance Repairs For Major Retailers And Suppliers

WE HELP major UK retailers reduce costs, enhance their reputations and keep their customers happy by providing an efficient, professional and cost-effective small appliance repair service.

Working with retailers, either directly or through their suppliers, we provide in-warranty or out-of-warranty repairs that avoid the need for expensive refunds, unnecessary scrapping, and brand-diminishing write-offs.

Reduce your Carbon Footprint without lifting a finger!

We help you reduce your carbon footprint by extending the life of appliances to save you having to ship them off to China for scrapping or wasting even more energy and resources in manufacturing replacements.

Using your preferred courier to deliver and collect the faulty appliances to us at our National Repair Centre, we'll do everything else for you – and your involvement needn't go much beyond a single phone call or e-mail until the appliance is back with you or delivered direct to the delighted customer on your behalf.

We take all the hassle out of the process for you (we make it our problem, not yours) and your bottom line benefits because we save you the cost - both financial and reputational - of refunding a disappointed customer.

How we saved countless coffee-makers from the scrapheap

One retailer and its supplier faced throwing away countless coffee-makers and handing out £200 refunds to customers... until we discovered the fault was caused by a part costing 12 pence and could be fixed quickly and efficiently at a cost-effective price.

We worked seamlessly with the supplier and helped it achieve an immediate saving because the total cost of repairs and couriers was considerably less than it would have had to pay to replace the machine with a substitute.

And the retailer (we can't name it, but it's retail Royalty) was able to satisfy its sustainability commitments under its legendary Corporate Social Responsibility programme.

So if you're a retailer, or a supplier who has to pick up the tab for faulty appliances, we're confident we can help you mitigate the financial consequences and transform the way customers view you and the brands you sell or represent.

Find out how by e-mailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or giving us a call on 01752 696573.

 

What we can do for you

We offer in-warranty or out-of-warranty repairs on a vast range of small appliances for major retailers and their suppliers.

The cost of repairing higher-value small appliances, including couriers to and from our premises, is usually significantly cheaper than either giving the customer a refund or a replacement machine from stock.

Whether you're a retailer who wants to keep a customer happy, or a supplier who's obliged to repair, refund or replace an appliance to fulfil your contract with a retailer, we can make your life considerably easier.

We can diagnose the fault, if needed, or even source the parts, and if you're expecting to send us a lot of the same model we'll agree a fixed fee per unit to help you with your cost-control.

Suppliers usually find it's more cost-effective to use us than to return the appliances to the manufacturer for repair or modification, safe in the knowledge that we repair to the highest professional standards.

And if the appliance is out of warranty and the customer has to pay for the repair, we can offer a fixed-cost service that's as simple as possible from the customer's point of view: either they drop off and collect the appliance from the retail outlet themselves, or a courier can collect it from their home and return it to them.

Retailers

WE CAN help you reduce costs, keep customers happy and improve your environmental credentials by providing a fast, efficient and professional repair service for small appliances.

The benefits we can offer you include:

  • a one-call-and-we-do-it-all service
  • cost-effective repairs to higher-value appliances
  • professional repairs by experienced engineers
  • seamless liaison with your supplier or contractor, if wanted
  • in-warranty or out of-warranty repairs
  • reputation enhancement (green-minded customers prefer repair to replacement)
  • support for your Corporate Social Responsibility and Sustainability initiatives
  • product-recall programme repairs
  • improved cost-control.

FIND OUT how we can make your life easier by giving us a call on 01752 696573 or e-mailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Suppliers

WE CAN help you fulfil your obligations to retailers and consumers by offering in-warranty or out-of-warranty repairs to small appliances.

Based at our National Repair Centre in Plymouth, we can improve your bottom line by repairing items that would cost your business more if you simply replaced them to keep the retailer and its customer happy.

Even allowing for couriers to get the appliances to and from us, our cost-effective professional repair service is a better and cheaper alternative to replacing the item or offering a full refund to the customer via the retailer.

The benefits we can offer you include:

  • a one-call-and-we-do-it-all service
  • cost-effective repairs to higher-value appliances
  • professional repairs by experienced engineers
  • seamless liaison with the retailer on your behalf, if wanted
  • in-warranty or out of-warranty repairs
  • reputation enhancement (green-minded customers prefer repair to replacement)
  • support for your Corporate Social Responsibility and Sustainability initiatives
  • product-recall programme repairs
  • improved cost-control
  • brand reputation protection.

FIND OUT how we can make your life easier by giving us a call on 01752 696573 or e-mailing us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Corporate Social Responsibility

IF YOU'RE in charge of your company or organisation's Corporate Social Responsibility programme or involved with its Sustainability initiatives, you'll appreciate the benefits of repairing appliances instead of replacing them whenever possible.

One national UK retailer is already leading the way by having a repair-if-possible policy - not because it has to, but because it realises that the traditional response to a faulty appliance, namely replacing it and sending the old one to China for destruction, is no longer socially acceptable to many of its customers.

You don't need us to remind you that even replacing a faulty appliance with a new one means energy is wasted and road or sea miles are unnecessarily clocked up in the manufacturing and transporting of the replacement item.

The alternative - and one that the enlightened retailer has discovered that customers appreciate - is to offer to have the appliance repaired, if possible, which can extend the life of the appliance by many years.

The benefits of our service to you include:

  • a significant contribution to your Sustainability programme
  • a measurable reduction to your Carbon Footprint
  • a practical demonstration of your commitment to your Corporate Social Responsibility initiatives
  • increased customer satisfaction

We'd be delighted to discuss how we can help you implement this part of your Sustainability initiatives under your Corporate Social Responsibility programme - so please give us a call on 01752 696573 or e-mail us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we'll be happy to tell you what we can do for you.

Service Managers

WE CAN help you reduce costs, protect the reputation of the brand you make or supply, and help you fulfil your obligations to retailers, consumers, manufacturers or distributors.

If the buck stops with you when a consumer returns a faulty appliance to a retailer, we can make your life easier by repairing the item for you, in or out of warranty, with a one-call-and-we-do-it-all service from our National Repair Centre in Plymouth.

Despite the recovery in the economy, you may well have depleted resources to draw upon which would make repairing appliances in-house uneconomic.

But couriering the appliance to and from us and having it repaired is usually less expensive than simply providing a new one as a replacement or, in the worst case, having to offer a full refund via the retailer.

The benefits of our service to you include:

  • a one-call-and-we-do-it-all, hassle-free service
  • bottom-line savings compared with the cost of replacing an appliance or offering a refund
  • in-warranty or out-of-warranty repairs
  • product-recall programme repairs
  • improved relations with retailers and distributors
  • enhanced customer perception of your brand

GIVE US a call on 01752 696573 for an informal discussion or e-mail us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it and we'll be happy to tell you how we can make your working life easier.

About Us

We're a highly professional organisation dedicated to helping major retailers and their suppliers save money and improve their environmental credentials by making cost-effective repairs to small appliances.

Our engineers and experts eliminate the need for faulty appliances to be sent for scrapping in China (a practice that more and more consumers find unacceptable) and you won't have to offer a replacement or a refund, either, saving bottom-line costs and the Earth's resources.

Our understanding of your needs as a retailer or supplier allows us to offer you a seamless one-call-and-we-do-it-all service from our National Repair Centre in Plymouth, regardless of where you and your customers are in the UK.

We have the qualifications, the experience and the expertise you'd expect, plus the leadership of our Founder, Geoff Pithouse LCGI.

Supported by a hand-picked team, he insists on exemplary standards of workmanship and service – just as you do – and understands how important it is to you to keep your customer happy.

He was awarded the prestigious Licentiateship by City & Guilds in 2007 for his work in electronics, backed by a string of other awards and his participation in the official training programmes for Sony, Hitachi, Panasonic, Toshiba, Beko, Kenwood and DeLonghi, amongst others.

We are Authorised Service Agents for Kenwood, Delonghi, Magimix, Bissell, AEG, Zanussi and Electrolux (floor care and small appliances), plus, for larger appliances, Amica and Statesman.

Our experience and expertise enables us to repair a wider range of appliances than those listed, so if you'd like to discuss your needs without any obligation, please give us a call on 01752 696573 or e-mail us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Contact Us

WE'RE ALWAYS happy to hear from you! Whether you have a specific need, right now, or would like to discuss the possibilities for next time an issue arises, just pick up the phone or drop us an e-mail and we'll do everything we can to help you.

G P Service National Repair Centre

01752 696573

This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Twitter: FixingItInTheUK

Social Niceties

IF YOU'D like to read (or even follow) our Company Page on LinkedIn, we'd be delighted; and similarly if you'd care to follow us on Twitter, too.